You have the option of using MyChart Video Visit which allows you to have a virtual appointment with a Student Health provider using your smart phone or tablet through the MyChart App.
For students with UC SHIP or RAFT, there is no charge; students without UC SHIP/RAFT would be charged the regular fee-for-service copay.
Telehealth and Telemedicine are sometimes used interchangeably, and typically encompass the following:
Online Visits: Real-time, audio-video communication between physicians and patients that are in different locations. Tools include interactive videoconferencing using mobile health (mHealth) applications (apps) on a computer, tablet, or mobile device.
Remote patient-monitoring tools such as blood pressure monitors, Bluetooth-enabled digital scales, and other wearable devices that can communicate biometric data for review (which may involve the use of mHealth apps).
Verbal/Audio-only or written communication, including telephone conversations, emails, instant messages, faxes, and online questionnaires (often considered telehealth but not telemedicine)
There are many options to choose from when deciding on where to go for health care. The table below from American Well can help distinguish where you should go based on the types of conditions you're experiencing as well as the type of provider, average wait time, and average cost most commonly experienced at each of the options.
Deciding where to go for care
Emergency Room
Who Usually Provides Care: Doctors trained in emergency medicine
Average cost and wait time: Highest cost, Longest wait time (for non-emergencies)
For these types of conditions:
Chest pain or severe shortness of breath
Coughing up or vomiting blood
Sudden or unexplained loss of conciousness
Urgent Care Center
Who Usually Provides Care: Doctors who treat conditions that should be looked at right away, but aren't life threatening
Average cost and wait time: Middle cost, Moderate wait time
For these types of conditions:
Allergic reactions (minor)
Animal bites
Asthma (mild)
Back pain
Bumps, cuts, scrapes, rashes
Burns (minor)
Cold, cough, sore throat
Eye or ear pain or irritiation
Headache (minor)
Nausea or diarrhea
Shots
Sinus pain and fever (minor)
Sprains and strains
Stiches
X-rays
LiveHealth Online
Who Usually Provides Care: Board-certified medical doctors including PCPs and pediatricians
Average cost and wait time: Lowest cost (same as PCP visit), Minimal wait time
LiveHealth Online (LHO) is an online medical service available through a website and a mobile application that gives patients 24/7 access to on-demand online video visits (medical).
It has an urgent care focus and provides convenient access anytime, anywhere in California (even at home!) via smartphone, tablet or computer.
LHO connects patients with board-certified physicians supporting physical and behavioral health.
Physicians can electronically prescribe to the member’s pharmacy. Note: Only noncontrolled substances can be prescribed.
It is available to anyone. Simply create a free account, log in, and see a doctor in minutes.
We've created a step-by-step guide for you below to make accessing LiveHealth Online as simple as possible. To get started you can visit their websiteor download their free mobile app.
Copay with UCShip Insurance:FREE with Coupon Code "UCSDMEDICAL"(normally $25)
Other Insurance: Please check with your insurance provider for more information.
No insurance: $49
You can use the interactive cost calculator at https://livehealthonline.com/pricing/ to view cost of other services with or without insurance by plugging your health plan provider into the tool. This also works for checking cost of medical visits if you have non-UCShip insurance.
There are many benefits to seeing a doctor online, especially when the Student Health Services are closed or your primary care provider's schedule doesn't align well with yours. Here's a few additional key benefits:
Live, on-demand video doctor visits 24x7/365
Accessible at home or from anywhere by smartphone, tablet or computer
Cost is less than or equal to your office visit with medical visits maximum price at $49
Cost is significantly less than an Emergency Room or Urgent Care visit
Available in all states with an average wait time of 10 minutes
Choice of board certified, Anthem network doctors
Secure and private, HIPAA compliant video visit
E-prescribing to your pharmacy
Spanish speaking providers
Additional services such as psychology, psychaitry, allergy, and more
Positive experiences by thousands of patients (stats below are from LiveHealth Online 2016 post-visit survey data)