Online Visits (Telehealth)

Video visits with SHS Providers

Some appointments are available virtually using the MyChart telehealth platform. This allows you to have a virtual appointment with a Student Health provider using your smart phone or tablet. Please note, you must be in California at the time of your appointment.

For students with UC SHIP or RAFT, there is no charge; students without UC SHIP/RAFT would be charged the regular fee-for-service copay.

Instructions for MyChart Video Visit (PDF)

General Info

What is “Telehealth” or “Telemedicine”?

Telehealth and Telemedicine are sometimes used interchangeably, and typically encompass the following:

Online Visits: Real-time, audio-video communication between physicians and patients that are in different locations. Tools include interactive videoconferencing using mobile health (mHealth) applications (apps) on a computer, tablet, or mobile device.
Remote patient-monitoring tools such as blood pressure monitors, Bluetooth-enabled digital scales, and other wearable devices that can communicate biometric data for review (which may involve the use of mHealth apps).
Verbal/Audio-only or written communication, including telephone conversations, emails, instant messages, faxes, and online questionnaires (often considered telehealth but not telemedicine)

What Should I Use Telehealth Online Visits For?

Common telehealth-appropriate visits include:

Urinary symptoms
Eye and ear symptoms
Musculoskeletal
Skin symptoms (eczema, rashes and skin lesions)
STI symptoms or treatment
Birth control counseling
Menstrual concerns
Referral renewal
Medication refills
Allergies
Mild cold or flu symptoms
Sore throat

Some concerns that are best addressed at an in-person appointment such as physical exams, traumatic injury, or febrile illness.

If you are not sure whether you need an online appointment, in-person urgent care, or the emergency department, see our guide Where to Get Care.

Video visits with LiveHealth Online Providers

What is LiveHealth Online?

LiveHealth Online (LHO) is an online medical service available through a website and a mobile application that gives patients 24/7 access to on-demand online video visits (medical).
LHO is convenient when SHS is closed.
It has an urgent care focus and provides convenient access anytime, anywhere in California (even at home!) via smartphone, tablet or computer.
LHO connects patients with board-certified physicians supporting physical and behavioral health.
Physicians can electronically prescribe to the member’s pharmacy. Note: Only noncontrolled substances can be prescribed.
It is available to anyone. Simply create a free account, log in, and see a doctor in minutes.

How do I Access LiveHealth Online?

We've created a step-by-step guide for you below to make accessing LiveHealth Online as simple as possible. To get started you can visit their website or download their free mobile app.

Step by Step Guide for Your LHO Online Visit

Log in or register in just minutes
Select LiveHealth Online Medical to review available doctor profiles.
Select the Connect button for the doctor of choice
Indicate who the visit is for (example: child)
Share the reason for the visit.
Enter health history and medications.
Select your pharmacy.
If you have insurance, enter plan info in Health Plan section.
Consultation with doctor begins in minutes.
Doctor diagnoses patient and e-prescribes if needed.
Visit summary is stored in LHO user account.
Claim is sent to insurance company if you have one.

How Much Does LiveHealth Online Cost?

Medical Online Visits

Copay with UC SHIP Insurance: $25.00 with Coupon Code "UCSDMEDICAL"

Other Insurance: Please check with your insurance provider for more information.

No insurance: $49.00

You can use the interactive cost calculator through the LiveHealth Online Pricing website to view cost of other services with or without insurance by plugging your health plan provider into the tool. This also works for checking cost of medical visits if you have non-UC SHIP insurance.